The case deals with the concept of complaint handling and service recovery strategies at a five star hotel, Castle Plaza in Delhi, India. Sudhir, the General Manager of the hotel is highly disappointed over the following ...

The case presents the status of a mid-sized Indian mobile phone manufacturing company, LAVA Mobiles, in July 2017. Initially, the company entered into the trading business, importing mobiles from China and selling them in ...

This case describes the situation of Mobonik, the market leader in mobiles in India. The challenges from Leo and many new Chinese entrants are giving Mobonik a tough time. The objective of this case is to learn how ...

The Covid-19 pandemic has impacted all economies worldwide. The passenger car sector was sluggish since 2019 and will also have a tough road ahead due to prolonged lockdowns, restricted mobility, reduction in discretionary ...

Syndicate University is a research oriented university which is proving quality education to its students since 2012. As university infrastructure has grown many folds in these years, in 2019 university formally established ...

A new human resources (HR) manager has been hired by the reputed trading company MicraFinance with the objectives of boosting employee morale and taking steps to improve labour productivity. The manager also has been tasked ...

This case describes a situation in which two leading players are in competition with each other in the Indian e-commerce market. It provides the participants of a management education program with an opportunity to analyze ...

Teaching Note to the Case: Mobonik